TripTalk Privacy Policy
Last updated: September 2026
TripTalk is a technology intermediary platform connecting vehicle owners and co-travelers for carpooling and bike-pooling. We prioritize your privacy and handle your information transparently in accordance with applicable laws.
1. Information We Collect
When you register and use the TripTalk mobile application, we collect the following types of information:
- Account & Profile Details: Full name, phone number, email address, date of birth, gender, bio, and profile picture.
- Vehicle Information: Vehicle type (car/bike), brand, model, registration plate number, seating capacity, and color.
- Saved Addresses & Travel Preferences: Home/work addresses and travel preferences (AC/Non-AC, smoking, pet friendliness, music, chat habits, luggage allowance).
- Live Location & GPS Data: Precise background and foreground GPS location data to match rides, compute pickup/drop points, and provide live route tracking during active trips.
- Chat Messages & Interactions: Text messages exchanged within TripTalk’s in-app chat system to coordinate rides and pickups.
2. How We Use Your Information
Your data is strictly utilized for the core functionality of the platform:
- Authenticating your account via SMS/Email OTP or Google Sign-In.
- Connecting drivers and passengers along identical or nearby travel routes.
- Enabling in-app communication and ride updates between matched co-travelers.
- Ensuring platform integrity, abuse detection, blocking/restricting malicious accounts, and fraud prevention.
3. Data Sharing with Other Users
To facilitate ride-sharing, specific details are visible to other users:
- Your public profile (first name, profile picture, travel preferences, and rating).
- Vehicle details for drivers (vehicle model, color, plate number).
- Pickup/drop stopages and live route progress during an active ride.
- We never sell your personal data, phone number, or private messages to advertisers or third-party brokers.
4. Account Deactivation, Data Retention & Permanent Deletion
We respect your right to manage and erase your personal data:
- Deactivation (30-Day Grace Period): When you choose to deactivate your account from the app settings, your profile, vehicles, active trips, and chat interactions become invisible to other users immediately.
- Reactivation: You can reactivate your account at any time within 30 days simply by logging in again.
- Permanent Deletion: If you do not log in within 30 days of deactivation, our automated cleanup service permanently and irreversibly erases your profile, messages, trips, vehicle records, preferences, and notifications from our database.
- Instant Account Closure: You can also choose the "Close Account" option in the app to instantly and permanently wipe all your records without the 30-day grace period.
5. Security of Your Information
We employ industry-standard encryption, secure token storage (JWT with encrypted storage), hashed passwords (BCrypt), and HTTPS protocols to safeguard your personal data against unauthorized access.